Shipping policy

Thank you for shopping with U UNIQUE LONDON. We take pride in preparing and delivering your handmade candles with care and efficiency. Please review our shipping policy below.

Processing Time

All orders are hand-packed with care and dispatched within 1–2 business days.
Please note that during busy periods, processing times may extend slightly — but we always work to ship your order as quickly as possible.

Delivery Time

Once dispatched, orders typically arrive within:

📦 UK Standard Delivery: 3–5 Business Days

Please allow additional time for remote locations or during peak holiday periods.

Shipping Rates

Shipping costs are calculated at checkout based on your order weight and delivery location. Free shipping promotions may apply during seasonal offers.

Order Tracking

When your order is shipped, you will receive an email containing a tracking number so you can monitor your delivery.

Packaging

All candles are securely packaged to ensure they arrive in perfect condition. If your order arrives damaged, please contact us within 48 hours with photos so we can assist you promptly.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please reach out to us at:
📧 uniquelondongroup@gmail.com